Terms of Service

These Terms and Conditions (the "Terms") govern all use of Chandax's services, website, and all content, services, and products available at, or accessible through, the Chandax domain chandax.com (the "Website") (collectively the "Services"). The Services are offered subject to your acceptance, without modification, of all the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on this Website by Chandax.

Please read these Terms carefully before accessing or using the Services. If you do not agree to all the Terms, then you may not access or use the Services. The Services are available only to individuals who are at least 18 years old.

Chandax strives to provide accurate and reliable business contact data through a variety of methods. However, the quality of such data cannot be guaranteed. By using our Services and accessing the provided data, the User acknowledges their understanding of and agreement with this limitation of liability regarding data quality.

By using our Services, you also agree to comply with our Privacy Policy, which details how we collect, use, and protect your personal information and how we use cookies and similar technologies.

1. Services

At Chandax, our primary aim is to provide automation, marketing instruments, and consultancy services to the ship supply industry. Our offerings include:

RFQ Automation: Streamlining the request-for-quotation process for maritime suppliers. The service is in a development phase, and access to it is provided to selected suppliers only.

Vessel Contacts: Access to the database of Vessel and Vessel Manager contacts, bundled with Vessel schedules and basic details about managing company.

2. Changes and Updates to the Services

We are committed to enhancing and expanding our services to meet the evolving needs of our users. This means that from time to time, new services may be introduced, and existing ones may undergo improvements.

3. Notification of Changes to the Services

We are free to make any changes or updates to our services of whatever nature. Such changes may but are not necessarily communicated to our users, including via email and/or on the website.

4. Acceptance of Terms

By subscribing to access our Vessel Contacts service, or by using any part of our Website, or by utilizing RFQ automation, you are indicating your consent and agreement to these Terms. If you do not agree with the Terms, you must immediately cancel your subscription and stop all use of the Services.

These Terms apply to the Customer only and, in the absence of any written agreement between the Customer and Chandax, will not be considered applicable to any subsidiary or holding of the Customer.

5. Your Chandax Subscription

If you subscribe to any of the Services, you are responsible for maintaining the security of your subscription and account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the subscription. You must immediately notify Chandax of any unauthorized uses of your account or any other breaches of security. Chandax will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. You must be a human. Accounts registered by "bots" or other automated methods are not permitted. You must provide your legal full name, a valid email address, and any other information requested to complete the subscription (sign-up, registration) process. You must not, in the use of the Services, violate any laws in your jurisdiction and in the jurisdiction that is applicable to Chandax's operation. You must not create more than one account. You must not share your account with others.

6. Payment and Renewal

General Terms

Paid services are available on the Services. By selecting to subscribe to the paid services, you agree to pay Chandax the monthly or annual subscription fees indicated for that subscription. Payments will be charged on a prepaid basis on the day you sign up for the Services and will cover the use of that service for a monthly or annual subscription period, as requested by you. Subscription fees are non-refundable. To prevent fraud, we might temporarily disable your account after subscription to perform a manual verification.

Automatic Renewal

Unless you notify Chandax before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew, and you authorize us to collect the then-applicable annual or monthly subscription fee for such a subscription (as well as any applicable taxes) using any credit card or other payment mechanism we have on record for you.

Fees and Payment

By subscribing to any of the services, you agree to pay Chandax the monthly or annual subscription fees published on the Website as of when you registered for the Services. Applicable fees will be invoiced starting from the day your paid account is established and in advance of using the paid Services. Your monthly or annual subscription will automatically renew unless you cancel it. Chandax reserves the right to change the payment terms and fees upon thirty (30) days’ prior written notice to you. Unless mentioned otherwise, the prices do not include taxes. Chandax might change the amount charged for an ongoing subscription if we're required by law to collect new taxes.

Cancellations and Refunds

Chandax does not provide refunds to users who request the cancellation of Services, regardless of the reason for the request. You may cancel your account at any time via email to Chandax or in the applicable section of your account's dashboard. If you cancel paid Services, the cancellation will take effect at the end of your current billing period. Thereafter, Chandax will cease charging you for paid services and will disable your paid account.

7. Marketing

By creating and subscribing to the Services, you grant Chandax a perpetual worldwide license to use your company's name and logo(s) for the sole purpose of Chandax's marketing and sales efforts, such as listing you as a Chandax customer on the Website. You may revoke this license at any time by notifying Chandax via email.

8. Communications

By creating an account on our service, you agree to subscribe to newsletters or marketing materials and other information we may send. However, you may opt out of receiving any or all of these communications from us by following the unsubscribe link if provided in the email we send or by submitting a written request to our email.

9. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Services infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [your email address], with the subject line: "Copyright Infringement," and include in your claim a detailed description of the alleged Infringement. You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Service on your copyright.

10. Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Chandax and its licensors. The Service is protected by copyright, trademark, and other laws around the world. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

11. Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of these entities/individuals or their websites.

You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

12. Use License

Under this license, you may not:

Additionally, you agree not to:

13. Code of Conduct

The User acknowledges and agrees to not engage in prohibited activities.

Prohibited Activities:

Consent-Based Communications:

Legal Compliance:

Will comply with all applicable laws and regulations related to email communications and privacy, including the CAN-SPAM Act in the United States and similar legislation in other jurisdictions.

14. Termination

We may terminate or suspend access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

In the case of a paid subscription, Chandax will refund the unused portion of your prepaid subscription amount within sixty (60) days, which will be paid to the same payment method you used to open the account.

15. Indemnification

You agree to defend, indemnify, and hold us harmless and our licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access to the Service, b) a breach of these Terms.

16. Limitation Of Liability

In no event shall Chandax, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

16.2 Limitation of Liability for Quality of Vessel Contacts

The User acknowledges and agrees that:

17. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Chandax, subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

18. Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

19. Governing Law

These Terms shall be governed and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.

20. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

21. Contact Us

You may contact us regarding the Service or these Terms at: hi@chandax.com.

Last update: 21/09/2023